20+ years advancing Voice of the Customer, including AI-enabled insight methods. Guest lecturer at MIT Sloan and Chicago Booth. PDMA Board Director. Advises leading B2B companies through strategic VOC engagements and capability building.
20+ years advancing Voice of the Customer, including AI-enabled insight methods. Guest lecturer at MIT Sloan and Chicago Booth. PDMA Board Director. Advises leading B2B companies through strategic VOC engagements and capability building.